Contact Us
WE'RE HERE FOR YOU!
Please reach out to us with any questions!
Check the FAQ bellow or email us directly at spoiledwag@gmail.com.
FREQUENTLY ASKED QUESTIONS
Production Time
All of our coats are made to order, which means we do not keep stock on hand.
While we strive to dispatch your purchase as quickly as possible, please note that production time can take up to 2 weeks.
If you have an urgent order, please contact us before making your purchase, and we will do our best to accommodate your timeline.
Shipping
We know how exciting it can be when purchasing a new outfit. All of our products are shipped using Royal Mail Tracked 24.
Once we have dispatched your order, we will send you the tracking information.
This way, even if your furry friend can't detect the postman's arrival, you'll be able to track your package with ease and know when to expect it.
Product Care
For all of our products care, we recommend either hand-washing or professional dry cleaning at a trusted outlet.
Do not wring, twist, iron or tumble dry any of our products.
Harris Tweed Dog Coats
When hand-washing our Harris Tweed coats, we recommend that you:
- Use lukewarm water 30°C (86°F).
- Use a gentle wool detergent
- Rinse well while handling the coat gently, without twisting, wringing, or scrubbing.
- Pat the garment, applying light pressure, with a clean dry towel, to remove as much water as possible.
- Let the coat dry naturally, away from direct sunlight and heat sources (such as radiators).